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ITIL v3 Service Offerings and Agreements (EXIN Accredited)
Duration:
4 Days
Overview:
The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organization to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management, and Business Relationship Management as integral parts of its overall business-focused Services Framework.
Professional Qualifications:
The course forms part of the ITIL Intermediate qualification program. Comprehensive course documentation is provided.
The examination will consist of a complex, multiple-choice closed-book paper to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more. Successful candidates will be awarded 4 credits towards the ITIL Expert qualification.
Structure:
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
Objectives:
The purpose of Service Offerings & Agreement is to obtain knowledge on ITIL terminology, process structure, roles, functions, and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL.
The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
The course prepares delegates for the ITIL Capability examination in Service Offerings & Agreement.
Audience:
The course is suitable for individuals who require a deep understanding of Service Offerings & Agreement processes and how they may be used to enhance the quality of IT service provision within an organization. It offers a natural career development path for practitioner staff that already hold the ISEB/EXIN ITIL Foundation Certificate.
Before taking the course, it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Prerequisites:
ITIL v3 Foundation Certificate or v2-to-v3 bridge equivalent is required.
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