Class Outline*

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ITIL v3 Service Manager Bridge Certification Course (EXIN Accredited)

Duration:
4 Days

Overview:
The all-new ITIL® v3 Service Manager Bridge Course offers candidates a gateway to ITIL v3 certification credits.  This qualification will bridge the gap between the ITIL Manager's Certificate in IT Service Management (versions 1 & 2) and the ITIL Expert in IT Service Management (version 3) status.  The course addresses all of the new topics in ITIL v3 and the main differences from earlier ITIL versions.  It introduces the Service Lifecycle approach and the five stages within this lifecycle:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Objectives:

• Understand the main concepts, processes, benefits, and challenges of ITIL v3.
• Gain insight and understanding into the holistic service lifecycle approach that forms the core of ITIL v3.
• Understand how these ITIL processes contribute to making an IT organization manageable.
• Learn and understand the most important ITIL v3 definitions.
• Gain access to a standardized vocabulary.
• Prepare yourself for the certified ITIL v3 Service Manager Bridge examination.

The ITIL v3 Managers Bridge exam is 90 minutes and is written, consisting of 20 multiple-choice questions.  To pass, a student must get 16 or more correct.

Audience:

The ITIL v3 Service Manager Bridge Course is targeted towards existing holders of ITIL Service Manager Certificates from earlier ITIL versions who want to gain knowledge and understanding of the new content of ITIL v3 and is especially for candidates who wish to boost their employability by becoming an ITIL v3 Expert in IT Service Management.

Certification:

This course prepares the participant for the official ITIL v3 Manager Bridge Exam (optional).

Students passing the exam at the end of the class will receive the ITIL Expert Certificate in IT Service Management.

Prerequisites:

An ITIL Service Manager Certificate from earlier ITIL versions.

*Important Notice for Students Seeking Certification*

Please fax your ITIL Service Manager Certificate and your ITIL v3 Foundation or Foundation Bridge Certificate to New Horizons of Des Moines at 515.226.1746; Attention: ITIL Project Manager.