Class Outline*

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ITIL v3 Service Transition (EXIN Accredited)

Duration:
3 Days

Overview:
The course builds on the general principles covered as part of the ITIL® Foundation course.  It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses).  Additionally, the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle.

Professional Qualifications:

The course forms part of the ITIL Intermediate qualification program.

The examination will consist of a complex multiple-choice closed-book paper to be completed within 90 minutes.  (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.)  The pass mark will be 70% or more.  Successful candidates will be awarded three credits towards the ITIL Expert qualification.

It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.

Objectives:

The purpose of the Service Transition course is to obtain knowledge on ITIL concepts and terminology.  The course looks at activities that may be implemented to enhance the quality of IT service management within an organization and enables students to understand the concepts, processes, functions, and activities involved in Service Transition.  The course aims to explain the roles and justify the need of Service Transition in the Service Lifecycle.

The course prepares delegates for the ITIL Lifecycle examination in Service Transition.

Audience:

ITIL v3 Lifecycle Module Service Transition is targeted toward existing holders of the ITIL v3 Foundation certificate who want to gain in-depth knowledge and understanding of the Service Transition stage of the ITIL v3 Service Lifecycle.  Candidates who wish to certify for ITIL v3 at intermediate or advanced levels can earn three credits by passing the optional exam.

Prerequisites:

An ITIL v3 Foundation Certificate and preferably about two years work experience in an IT Service Management environment.