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ITIL Service Capability - Planning, Protection, & Optimization (PP&O) - (EXIN Accredited)
Duration:
4 Days
Overview:
The course builds on the general principles covered as part of the ITIL Foundation course. This enables the organization to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, and Risk Management processes as an integral part of it overall business-focused Services Framework.
Objectives:
The purpose of PP&O is to obtain knowledge on ITIL terminology, process structure, roles, functions, and activities that will enable role-focused capability and competency in support of the Service Lifecycle approach as described in ITIL. The course provides delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven best-practice guidelines.
The course prepares delegates for the ITIL Capability examination in Planning, Protection, and Optimization.
Professional Qualifications:
The course forms part of the ITIL Intermediate qualification program. Comprehensive course documentation is provided.
The examination will consist of a complex multiple-choice, closed book paper to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more. Successful candidates will be awarded 4 credits towards the ITIL Expert qualification.
Structure:
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination. The course is assignment-based with a strong emphasis on practical coursework, working as individuals, and in teams.
Audience:
The course is suitable for individuals who require a deeper understanding of PP&O processes and how they may be used to enhance the quality of IT service provision in an organization. It offers a natural career development path for practitioner staff that already hold the ITIL Foundation Certificate.
Before taking the course, it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL Foundation Certificate in IT Service Management or v2-to-v3 bridge equivalent.
Prerequisites:
ITIL v3 Foundation Certificate or v2-to-v3 bridge equivalent is required.
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