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Class Outline*
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ISO/IEC 20000 M&I + Bridge Certification
Duration:
3 Days
Overview:
The 3-day ISO/IEC 20000 Professional Management and Improvement (M&I) of ITSM Processes plus Bridge certification training course fully prepares every participant for both EXIN's "ISO/IEC 20000 Professional Management and Improvement of ITSM Processes" and EXIN's "ISO/IEC 20000 Foundation Bridge" certification examinations.
This combined ISO/IEC 20000 Professional and Bridge certification training course provides IT professionals a fast-track to become an ISO/IEC 20000 Service Manager/Consultant.
EXIN Certification Examination
- A 0.5-hour and a 1.5-hour written multiple-choice exam that is being administered through EXIN
- Examination is conducted concurrently with the training course
Audience:
Professionals working for both internal or external IT Service Providers, IT departments, or IT organizations who play a role or have an interest in ISO/IEC 20000 certification, even if such organization is not (yet) certified for ISO/IEC 20000
Prerequisites:
Participants need to possess at least one of the following certificates:
- ITIL® v2 or v3 Foundation Certificate
- ITIL® v2 Practitioner Cluster Certificate
- ITIL® v3 Intermediate Capability Certificate
- ITIL® v2 Service Manager Certificate
- ITIL® v3 Expert Certificate
ITIL v2 Service Managers and ITIL v3 Experts who pass both the Bridge and the M&I exams will automatically become ISO/IEC 20000 Service Manager/Consultants!
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Topics
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ISO/IEC 20000 and ITSM
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ISO/IEC 20000 specifications and codes of practice
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Align IT Service Management to changes in the Business
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- Adapt the Management System to support the business
- Identify and manage risks
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Maintain the Management System
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- Outline the importance of effective communication
- Outline the importance of people in IT Service Management
- Apply documentation requirements
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Apply the Continual Service Improvement Lifecycle
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- Apply process theory and the PDCA cycle
- Apply continual improvement
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Analyze compliance and efficiency
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- Analyze process efficiency and compliance to standards
- Analyze the implementation of management control on the supplier chain
- Prepare for ISO/IEC 20000 certification
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Included are two practical assignments; when conducting this course onsite, these assignments will be tailored to students' own IT environments. This will allow for immediate implementable deliverables!
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*Content, days, and times vary depending on your location. Please view the outline prior to purchase or contact the local center for more information.
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